Support and account help

The account-deletion flow asks you to sign in and shows the child profiles you own, the number of other child profiles where you are a Secondary, and subscriptions connected to the account before confirmation.

1. Sign in again with the account you want to delete.
2. Review how owned profiles, Secondary memberships, personal content, files, sign-in identity, and billing records are affected.
3. Confirm deletion. The account closes and the remaining deletion stages continue asynchronously.
4. Keep the browser’s deletion receipt so the flow can recover and show progress without reopening the account.

Deleting a Secondary account removes that adult’s memberships; it does not delete a child profile owned by another Primary. The current implementation preserves family facts owned by another Primary while removing the departing adult’s personal content through the deletion process. Limited records are retained to prevent deleted information from returning through backup restoration and to reconcile subscription activity.

• Adult accounts are free.
• Each child profile is subscribed separately.
• Only that profile’s Primary manages its subscription and billing.
• A Secondary sees shared care access status without seeing the Primary’s billing details.
• Leaving a profile or deleting a Secondary account does not cancel the Primary’s subscription.

Available plans and local prices are shown in the app before Google Play confirms a purchase. Subscriptions renew automatically unless cancelled through Google Play. This website does not offer checkout.

A child profile supports one Primary and up to four Secondary adults, for five linked adults total. Both roles can invite another Secondary to profiles they already access while capacity remains.

Primary and Secondary adults can view, add, edit, delete, and export shared care and journal entries. Only the Primary changes core child details, removes another member, deletes the child profile, or manages billing. A Secondary can leave a shared profile.

Sharing one child does not grant access to siblings, other profiles, or profiles created later. Removing someone stops future profile access and notifications, but cannot recall an export or other copy already saved outside Withya.

Both Primary and Secondary adults can request an export of an accessible child profile. Export preparation may take time. A ready download is private, temporary, and available only to the adult who requested it. Copies saved elsewhere are outside Withya’s control.

Withya is operated by Second Innings, Inc. For support, privacy questions, or help with account deletion, email bunty.pithwa@gmail.com.

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